Returns & Refund Policy

Last Updated: August 9, 2026

Thank you for supporting PetMedsMadeSimple.store – PMMS Official Store.

We want every customer to receive the product they ordered in good condition. Because many products sold through PetMedsMadeSimple.store are created specifically after an order is placed, our return process may differ from that of a traditional retail store that keeps finished products in inventory.

This Returns & Refund Policy explains what to do if your order arrives damaged, defective, misprinted, incorrect, or experiences another fulfillment problem.

PetMedsMadeSimple.store currently sells and ships products only within the United States and Canada.

1. Print-on-Demand Products

Many products available through PetMedsMadeSimple.store are produced using a print-on-demand model.

This means production may begin specifically for your order after your purchase is confirmed.

For this reason, please carefully review your order before checkout, including:

product;
size;
color;
quantity;
shipping address;
personalization, where applicable.

If we or our fulfillment partner make an error, or you receive a damaged or defective product, that is treated differently from simply changing your mind about a correctly produced item.

2. Damaged, Defective, or Misprinted Products

If your product arrives damaged, defective, or with a significant printing or manufacturing problem, please contact us promptly.

Examples may include:

damaged merchandise;
significant printing defects;
incorrect or materially misplaced print;
manufacturing defects;
holes, tears, or other damage present upon arrival;
another product-quality problem attributable to production or fulfillment.

Please provide:

Your order number
A description of the problem
Clear photographs showing the affected product

Photographs help us verify the issue and work with our fulfillment provider.

Once the issue has been reviewed and confirmed, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances.

3. Wrong Item Received

If we send you a product different from the one you ordered, please contact us.

For example:

You ordered a dog-themed T-shirt but received a different design.

You ordered a black hoodie but received a different product or color.

You ordered size L but the product supplied is labeled size M.

Please provide your order number and photographs showing the product received.

If the fulfillment error is confirmed, we will arrange an appropriate remedy at no additional product cost to you.

4. Wrong Size Ordered by the Customer

Please review the product’s size information carefully before placing an apparel order.

If the correct size that you selected during checkout is produced and delivered, but you later determine that you would prefer another size, this is generally considered a customer selection issue rather than a manufacturing defect.

Because print-on-demand products may have been manufactured specifically for the order, we may not be able to offer a free replacement or refund solely because the customer selected the wrong size.

This is why we strongly recommend reviewing the size guide before ordering.

However, if you ordered one size and received a different size, please contact us because that may constitute a fulfillment error.

5. Change of Mind

Because many PMMS Store products are manufactured after an order is placed, we generally do not guarantee returns or refunds solely because a customer:

changed their mind;
no longer wants the product;
prefers another design;
prefers another color;
ordered the wrong size;
accidentally ordered an unwanted quantity.

If you contact us quickly after placing an order, we will check whether production has begun.

If production has not started, cancellation may sometimes be possible.

We cannot guarantee cancellation once fulfillment has begun.

Nothing in this policy limits any non-waivable consumer rights that may apply under applicable U.S. or Canadian law.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Print-on-demand fulfillment can begin relatively quickly.

If the order has not yet entered production, we may be able to cancel it.

Once manufacturing has begun, cancellation may no longer be technically possible.

If the order has already shipped, it cannot be cancelled as an unshipped order.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your address carefully before submitting an order.

If you notice an error after ordering, contact us immediately.

We will attempt to correct the address if fulfillment has not progressed too far, but address changes cannot be guaranteed after production or shipping has begun.

If a shipment is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply if reshipment is requested.

8. Packages Lost in Transit

If your order appears to have been lost during shipping, contact us with:

your order number;
shipping address;
tracking information, if available.

We will review the tracking information and, where appropriate, work with the fulfillment provider or shipping carrier to investigate.

If the shipment is confirmed as lost, we will determine the appropriate replacement or refund based on the circumstances.

Please contact us promptly if tracking has stopped updating for an unusually long period.

9. Package Marked Delivered but Not Received

If tracking shows your package as delivered but you cannot find it, first check:

around the delivery location;
with other household members;
with neighbors where appropriate;
apartment/building reception;
designated safe locations;
your local shipping carrier.

Carriers occasionally mark packages as delivered shortly before final delivery.

If the package still cannot be located, contact us with your order number and tracking information.

We will review the available information and assist with the next appropriate steps.

10. Products Damaged During Shipping

If the packaging or merchandise appears damaged during transportation, please take photographs as soon as possible.

Where possible, photograph:

the shipping package;
shipping label;
damaged area;
complete product.

Do not immediately discard the packaging if the damage may need to be investigated.

11. Minor Print and Color Variations

Colors displayed on monitors, phones, and tablets can differ slightly from the appearance of a physical printed product.

Small manufacturing or printing variations may also occur with print-on-demand production.

Minor differences in:

color appearance;
print positioning;
fabric texture;
product dimensions within normal manufacturing tolerances;

do not automatically mean that a product is defective.

However, significant printing errors, manufacturing defects, or products materially different from what was ordered should be reported to us.

12. Personalized Products

If PetMedsMadeSimple.store offers personalized or customized products, please carefully review all information submitted before completing the order.

Personalized products made correctly according to customer-provided information may generally not be eligible for return simply because the customer later changes their mind.

However, if the personalization differs from the information correctly submitted with the order because of a production error, contact us.

13. How to Report a Problem

If there is a problem with your order, contact us at:

[INSERT STORE EMAIL]

Please use a subject such as:

Order Problem – Order #[ORDER NUMBER]

Include:

order number;
name used for the order;
description of the problem;
clear photographs when applicable.

Providing complete information helps us review the issue more quickly.

14. When Should a Problem Be Reported?

Please inspect your order after delivery and contact us as soon as reasonably possible if there is a problem.

For damaged, defective, misprinted, or incorrect products, early reporting makes it easier for us to verify the issue with the fulfillment provider.

Where a specific claim deadline applies through the relevant fulfillment or shipping provider, we may need your cooperation within that period.

Any such operational deadline does not override rights that cannot legally be excluded under applicable consumer law.

15. Refund Method

When a refund is approved, it will generally be issued to the original payment method used for the purchase where technically possible.

Processing times after a refund has been issued may depend on:

payment provider;
bank;
card issuer.

It may therefore take additional time for an approved refund to appear in your account.

16. Shipping Costs

If a return, replacement, or refund results from a confirmed production, fulfillment, or shipping error attributable to us or our providers, we will handle the appropriate remedy in accordance with the circumstances.

Where a customer requests a change or reshipment because of information incorrectly supplied during checkout, additional shipping costs may apply.

17. Do Not Return Products Without Instructions

Please contact us before sending a product back.

Print-on-demand products may be produced and shipped from different fulfillment facilities, and the return address printed on a package may not necessarily be the appropriate address for an authorized customer return.

Sending a product to an address without instructions may prevent us from properly identifying or processing the return.

18. Refund Abuse and Fraud

PetMedsMadeSimple.store reserves the right to investigate claims involving suspected:

refund fraud;
false damage claims;
repeated abusive claims;
manipulated photographs;
payment fraud.

Legitimate customers experiencing genuine fulfillment problems will always be encouraged to contact us.

This provision is intended only to protect the store and its customers from fraudulent activity.

19. United States and Canada

PetMedsMadeSimple.store currently sells and ships products only to customers in the United States and Canada.

Consumer-protection requirements can vary between U.S. states and Canadian provinces or territories.

Nothing in this Returns & Refund Policy is intended to exclude, waive, or reduce consumer rights that cannot legally be excluded under applicable law.

If a mandatory consumer-protection requirement conflicts with a provision of this policy, the applicable mandatory requirement will prevail.

20. Contact Us

For questions about returns, refunds, damaged products, or order problems, contact:

PetMedsMadeSimple.store – PMMS Official Store

Website: PetMedsMadeSimple.store
Email: Dimitar.Georgiev.atanasov@gmail.com

Please include your order number whenever contacting us about an existing purchase.

Returns & Refund Policy