Contact Us
We’re Here to Help
Thank you for visiting PetMedsMadeSimple.store – PMMS Official Store.
Whether you have a question about an order, shipping, sizing, a product, or something that arrived incorrectly, we’re happy to help.
For the fastest assistance, please include your order number whenever your message concerns an existing purchase.
Customer Support
Email: Dimitar.Georgiev.atanasov@gmail.com
Website: PetMedsMadeSimple.store
We currently provide customer support primarily by email.
When contacting us about an order, please include:
- your order number;
- the name used when placing the order;
- a short description of your question or problem;
- photographs if the product arrived damaged, defective, misprinted, or incorrect.
Providing this information helps us review your request more efficiently.
Order Problems
Please contact us if:
- your product arrived damaged;
- you received the wrong product;
- there is a significant printing or manufacturing defect;
- your order appears to be lost;
- your tracking information has not updated for an unusually long period;
- you entered incorrect shipping information and the order has not yet been fulfilled;
- you have another question concerning an existing order.
For damaged or defective merchandise, please include clear photographs showing the problem.
You can find additional information in our Returns & Refund Policy and Shipping Policy.
Shipping
PetMedsMadeSimple.store currently ships only within the United States and Canada.
Because many of our products are made on demand, please remember that production time and shipping time are separate.
Tracking information will be provided when available after your order has shipped.
For more information, please review our Shipping Policy.
Returns and Refunds
Many PMMS products are produced specifically after an order is placed.
If your product arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us so we can review the problem.
If you selected the wrong size, color, or product during checkout, different conditions may apply because production may have been completed specifically for your order.
Please review our Returns & Refund Policy for complete information.
Questions Before Ordering
Not sure which size to choose or have a question about a product?
Contact us before placing your order.
We would rather help clarify something beforehand than have you receive a product that is not right for you.
For clothing, we strongly recommend reviewing the size guide available on the product page before ordering.
About PMMS Store
PetMedsMadeSimple.store is the official merchandise store supporting the Pet Meds Made Simple educational project.
Our merchandise is designed for people who love dogs, cats, veterinary medicine, and the animals that make our lives better.
But the store also has a larger purpose.
Every Purchase Supports Our Mission
Purchases from PMMS Store help support the continued creation and maintenance of free pharmacy-reviewed and veterinary-reviewed pet medication educational content through Pet Meds Made Simple.
Your purchase helps us continue building accessible resources for pet owners seeking understandable information about medications, safety, side effects, and responsible pet care.
Shop something you love. Support something that helps pet owners.
Medical Questions
PetMedsMadeSimple.store customer support cannot provide individualized veterinary diagnosis, medication dosing, or treatment recommendations.
For questions concerning your pet’s health or treatment, please contact your veterinarian.
For general educational information about pet medications, visit the Pet Meds Made Simple educational website.
Privacy Questions
For questions about how PetMedsMadeSimple.store collects or uses personal information, please review our Privacy Policy and Cookie Policy.
For a privacy-related request, use the contact email above and include:
Subject: Privacy Request
Contact PetMedsMadeSimple.store
PetMedsMadeSimple.store – PMMS Official Store
Customer Support: Dimitar.Georgiev.atanasov@gmail.com
Shipping: United States & Canada only
We look forward to helping you.