Shipping Policy
Last Updated: August 9, 2026
Thank you for shopping at PetMedsMadeSimple.store (“PMMS Store”).
This Shipping Policy explains how orders are produced, processed, shipped, and delivered.
Many products sold through PetMedsMadeSimple.store are created using a print-on-demand model. This means that products may be manufactured specifically after an order is placed rather than being stored in a traditional warehouse.
Please review this Shipping Policy before completing your purchase.
1. How Our Fulfillment Process Works
Many PMMS Store products are produced on demand.
After you place an order, the typical process is:
Order placed → Payment confirmed → Product enters production → Quality/fulfillment processing → Product ships → Delivery
Because the product may need to be manufactured before shipment, production time and shipping time are separate.
For example, an order may require several business days for production before it is handed to a shipping carrier.
2. Order Processing and Production Times
Production times vary depending on:
- the product ordered;
- product availability;
- fulfillment location;
- order volume;
- production requirements;
- seasonal demand.
Estimated production or delivery information shown during checkout or on the relevant product page should be treated as an estimate unless expressly stated otherwise.
During periods of unusually high demand, including major holidays, production may take longer.
3. Where We Ship
PetMedsMadeSimple.store currently ships orders only to customers in the United States and Canada.
At this time, we do not offer shipping to destinations outside the United States and Canada.
Shipping availability may also vary depending on the specific product, fulfillment location, and delivery address. If a shipping option is not available during checkout, we may be unable to deliver that product to the selected destination.
4. Shipping Costs
Shipping charges may vary depending on:
- delivery destination;
- product type;
- package size and weight;
- number of products ordered;
- fulfillment location;
- available shipping method.
The applicable shipping cost will normally be displayed during checkout before the order is submitted.
Where a free-shipping promotion is offered, additional conditions or geographic restrictions may apply.
5. Estimated Delivery Times
Delivery estimates may include two separate stages:
Production time + Shipping/transit time
Customers should therefore not interpret the date an order is placed as the date it enters the carrier’s delivery network.
Once production has been completed and the order has shipped, transit time depends on the destination, carrier, and selected shipping method.
Delivery estimates are not guaranteed unless explicitly stated otherwise.
6. Tracking Information
Where tracking is available, customers may receive tracking information after an order has been shipped.
Please allow time for the carrier’s tracking system to update after the shipping label is created.
A tracking number being generated does not always mean that the package has already moved through the carrier’s network.
Tracking information is provided by the shipping carrier and may occasionally experience delays or incomplete updates.
7. Orders Containing Multiple Products
Products in the same order may sometimes be produced at different fulfillment locations.
As a result, a single order may arrive in multiple packages.
You may therefore receive one product before another.
This does not necessarily mean that part of the order is missing.
Where available, separate tracking information may be provided for individual shipments.
8. Shipping to Canada
Orders shipped to Canada may be subject to customs processing or other import procedures depending on the product, fulfillment location, and applicable Canadian requirements.
Customs processing may occasionally increase delivery times.
Where duties, taxes, import charges, or carrier handling fees apply and have not already been collected during checkout, they may be payable by the recipient according to applicable law.
9. Customs Duties and Import Taxes
Depending on the destination and applicable law, international shipments may be subject to VAT, customs duties, import taxes, handling charges, or other governmental fees.
Some applicable taxes may be collected during checkout.
Other charges may be assessed when the shipment enters the destination country.
Where such charges are legally payable by the recipient and have not already been collected during checkout, they may remain the customer’s responsibility.
10. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate shipping information.
Before completing your order, please verify:
- recipient name;
- street address;
- apartment or unit number;
- postal code;
- city;
- state or region where applicable;
- country;
- telephone number where required.
If you discover an error after placing an order, contact us as soon as possible.
We will attempt to help where reasonably possible, but we cannot guarantee that an address can be changed after an order has entered production or shipping.
11. Packages Returned Because of an Incorrect Address
If a package cannot be delivered because the shipping information supplied by the customer was incomplete or incorrect, the shipment may be returned to the fulfillment facility or carrier.
Additional costs may apply if the product must be reshipped.
We will review such situations individually and in accordance with applicable consumer law.
12. Unclaimed Packages
Customers are responsible for monitoring delivery attempts and collecting packages where local carriers require collection from a pickup location.
If a package is returned because it was not collected within the carrier’s required period, please contact us.
Depending on the circumstances, additional shipping charges may be required before reshipment.
Mandatory consumer rights remain unaffected.
13. Delayed Packages
Occasional shipping delays may occur for reasons outside our reasonable control.
Examples include:
- customs processing;
- severe weather;
- carrier disruptions;
- public holidays;
- transportation problems;
- unusually high shipping volumes;
- natural disasters;
- incorrect delivery information.
If your package has not arrived within the expected period, first check the tracking information provided with your order.
If the tracking information does not resolve the issue, contact us with your order number.
We will investigate the available fulfillment and shipping information.
14. Lost Packages
If tracking information suggests that a shipment may have been lost in transit, please contact us promptly.
We may need to work with the fulfillment provider or shipping carrier to investigate the shipment.
Please provide:
- your order number;
- customer name;
- shipping address;
- tracking number, if available.
The appropriate solution will depend on the circumstances and applicable consumer-protection law.
15. Package Marked “Delivered” but Not Received
If tracking shows that your package was delivered but you cannot locate it, we recommend first:
- checking the delivery location carefully;
- checking with other household members;
- checking with neighbors where appropriate;
- checking building reception or management;
- checking any carrier-designated safe location;
- contacting the local carrier.
If the package still cannot be located, contact us and provide your order information.
We will review the available shipping information and assist where reasonably possible.
16. Damaged Packages
If your order arrives visibly damaged, photograph the packaging and product before disposing of anything.
Please contact us promptly and provide:
- your order number;
- photographs of the damaged packaging;
- photographs of the affected product;
- a short description of the problem.
This information helps us investigate the issue with the fulfillment provider or shipping carrier.
Damaged, defective, or incorrectly supplied products are also covered by our Returns & Refund Policy.
17. Wrong Product Received
If you receive a product that does not match your order, please do not place another order to correct the problem.
Contact us first.
Provide your order number and clear photographs showing the product received.
We will investigate the issue and determine the appropriate remedy.
18. Delivery Estimates During Holidays
Production and shipping networks can become significantly busier during periods such as:
- Christmas;
- Black Friday;
- Cyber Monday;
- major national holidays;
- promotional events.
If you are purchasing an item as a gift, we strongly recommend ordering well in advance.
We cannot guarantee delivery before a particular holiday unless such a guarantee is explicitly offered for the relevant order.
19. Changes or Cancellations Before Shipment
Because print-on-demand production may begin soon after an order is submitted, there may be only a limited period during which an order can technically be modified.
Contact us immediately if you discover an error.
We will attempt to assist where possible, but we cannot guarantee that production can be stopped once fulfillment has begun.
This provision does not override statutory cancellation or withdrawal rights that apply under mandatory consumer law.
20. Print-on-Demand and Sustainability
Producing merchandise on demand helps reduce the need to manufacture large quantities of products before customers actually want them.
Instead of maintaining extensive unsold inventory, many PMMS Store products are produced after an order is received.
This approach can help reduce overproduction while allowing us to offer a wider selection of designs.
It also means customers should allow for production time before shipping begins.
21. Relationship With Our Returns & Refund Policy
This Shipping Policy explains the production and delivery process.
Questions involving:
- returns;
- refunds;
- defective products;
- incorrect products;
- exchanges;
- damaged merchandise;
are addressed more fully in our separate Returns & Refund Policy.
Nothing in this Shipping Policy is intended to restrict mandatory consumer rights provided by applicable law.
22. Contact Us About Shipping
If you need assistance with an order, contact:
PetMedsMadeSimple.store – PMMS Official Store
Website: PetMedsMadeSimple.store
Email: Dimitar.Georgiev.atanasov@gmail.com
Please include your order number whenever possible so we can locate your order more quickly.